Webcast Help

Troubleshooting guide for viewing TransCanada's Webcast

Webcast Steps

If you are experiencing difficulties viewing TransCanada’s Webcast, please ensure you have completed the following steps:

  1. Visit Webcast Page
    • Visit the Webcast page using the Webcast link provided on the Events page on TransCanada.com.
  2. Register for the Webcast
    • To view the Webcast, you must first register by providing your first and last name and email address, as shown below:
  3. Test Webcast
    • Once you have completed the Webcast registration, noted above, you will be taken to the Webcast page, which will be playing a short demo video, with audio, explaining which webcast you are about to view and when it is scheduled to begin.
  4. Live Webcast
    • Once you have completed the Webcast registration, noted above, you will not see the test Webcast if:
      • The live Webcast has begun; the live webcast plays
      • The Webcast is completed; the recorded webcast plays
  5. Webcast Error Page
    • If your Webcast player is not functioning correctly on your computer or mobile device and preferred web browser, such as Chrome, Firefox, Explorer, Edge and Safari, you should see a Webcast error message with details on where to visit the TransCanada Webcast Player Help page at: TransCanada.com/Webcast-Help.
    • If your Webcast fails to play, confirm the following:
      • You have an active WiFi or cellular (mobile) data connection.
        • Cellular Date Warning: If you are not connected to WiFi, a Webcast will use your data plan to stream considerable data on your mobile device. We suggest you avoid streaming video to your mobile device using your mobile data connection as you may exceed your cellular plan’s data limits.
      • You have registered (see item 1 above). You may need to register again.
      • You have the audio activated (not muted) on your computer or mobile device.
      • You have a mobile device or computer that is compatible with HTML5.
        • Some older computers or mobile devices may not be able to stream HTML5 video.
      • You have a web browser that is compatible with HTML5.
        • The majority of websites are using or converting to HTML5, so most newer web browsers are compatible with HTML5.
      • If you still can’t view the Webcast, you can test your web browser and device compatibility on the HTML5 Test Page, noted below, to see if your device or web browser is compatible with HTML5.

HTML5 Test

  1. Most newer web browsers, computers and mobile devices support HTML5.
  2. You can test for compatibility at the HTML5 Test Website.
  3. When you visit the link above using your preferred web browser on your computer or mobile device you will see a score out of 555.
  4. A higher number is good, indicating your computer or mobile device and preferred browser is more compatible with HTML5 code.
  5. Most importantly, you need to see that your browser is compatible with HTML5 video and audio, as shown below.
  6. If your device is not compatible with HTML5 video and audio, you may need to access the Webcast using a different (newer computer or mobile device and operating system) or a different web browser.
    • Google Chrome is one of the most compatible web browsers in relation to HTML5, so if your device fails to play the Webcast you might also want to download and install Chrome and try to view the Webcast again.