Contact us

REPORT AN EMERGENCY

Ways to reach us

We’re here to answer your questions. If you prefer to contact us by email, you can contact the appropriate department in the Email us section below. For a quicker response, please call the appropriate department directly at the number in the Department Phone, fax & mail section below, or if you need to report an emergency or incident related to one of pipelines or power facilities, please call us directly at the appropriate number in the Emergencies section below.
TransCanada Tower, Calgary, Alberta, Canada

Corporate head office

450 – 1 St. SW
Calgary, Alberta, Canada, T2P 5H1

1.403.920.2000
1.800.661.3805 Toll-Free (North America)
1.403.920.2200

 
TransCanada Gas Control Centre in Charlston, W.Va.

Contact us

 

Main contact numbers

Non-emergency calls

If you have a general question call our corporate head office toll-free at 1.800.661.3805. For media-related questions, contact our Media Relatons department toll-free at 1.800.608.7859. For all other questions, see our Department contacts section.

Emergencies

Emergency calls only

To report incidents or emergencies, at a TransCanada power facility or on one of our North American pipelines, please call the appropriate number below. If your call is not related to an incident or emergency, call one of the Main contact numbers shown above.

UNITED STATES

U.S. East Pipelines

1.800.835.7191

Columbia Gas
Crossroads
Hardy Storage
Millennium

1.866.485.3427 Columbia Gulf

1.855.511.4942 Columbia Midstream

1.800.830.9865 Portland Natural Gas

U.S. Central & West: All Pipelines

1.800.447.8066

ANR Pipeline Company
Bison Pipeline System
Gas Transmission Northwest
Great Lakes Gas
Iroquois Transmission System
Keystone System (oil & liquids)
North Baja
Northern Border
Tuscarora Gas Transmission

Power

1.888.982.7222

Coolidge Generating Station: Arizona

CANADA

All Pipelines

1.888.982.7222

Canadian Mainline
Foothills System
Grand Rapids, Northern Courier, Keystone System (oil & Liquids)
NGTL System
Trans Québec & Maritimes (TQM)

Power

1.888.982.7222

All power facilities

MEXICO

All Pipelines

01.800.111.3333

El Encino-Mazatlan
Guadalajara
Naranjos-El-Sauz
Tamazunchale
Topolobampo
Tuxpan-Tula

Click or Call Before You Dig

 

If you’re planning to dig in North America, visit ClickBeforeYouDig.com or call your local One-Call Centre first.

CANADA

Alberta: 1.800.242.3447

British Columbia: 1.800.474.6886

Manitoba: 1.800.940.3447

Saskatchewan: 1.866.828.4888

Ontario: 1.800.400.2255

Quebec: 1.800.663.9228

UNITED STATES

All states: 811

National One-Call Directory: 1.800.by.state

 

Email us

Choose the department you would like to email from the appropriate 'what are you asking about' category:

Connect with us on social media

What have we been up to lately? Follow us on our social media channels for news, videos, stats and other important updates.

Facebook: Visit us

Twitter: Follow us

LinkedIn: Connect with us

YouTube: Subscribe to us

Department phone, fax & mail

Mailing address:
Head Office
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

1.403.920.7859 1.800.608.7859
Toll-Free (North America)

1.403.920.2342

Mailing address:
c/o TransCanada
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

For more information about donations and sponsorship call:

1.403.920.7855 1.800.661.3805
Toll-Free (North America)

1.403.920.2342

Mailing address:
c/o TransCanada
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

1.855.895.8754 (Community Relations)

Mailing address:
c/o TransCanada
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

1.403.920.2000 1.877.872.5177
Toll-Free (North America)

1.403.920.2200

Canada:

Quebec-only:

US-only:

 

To learn more about crossing applications, please visit our Call Before You Dig page.

1.888.920.2042
(Canada/US)

001.800.840.7907
(Mexico)

Learn more about our Code of Business Ethics.

Submit a report at EthicsPoint.

 

Mailing address:
c/o TransCanada
450 – 1 St. SW
Calgary, Alberta Canada
T2P 5H1

1.403.920.2000
1.800.661.3805
Toll-Free (North America)

1.403.920.2459

U.S. and Canada:

Mexico:

Mailing address:
c/o TransCanada
450 – 1 St. SW
Calgary, Alberta Canada
T2P 5H1

1.403.920.7911
1.800.361.6522
Toll-Free (North America)

1.403.920.2457

Transfer agent for common and preferred shares:

Computershare Trust Company of Canada

Mailing address:
100 University Ave.
8th Floor
Toronto, ON
Canada, M5J 2Y1

1.800.340.5024
Toll-Free (North America)
1.514.982.7859
(Outside North America)

1.888.453.0330
Toll-Free (North America)
1.416.263.9394
(Outside North America)

 

Project hotline: 1.866.717.7473

Mail - U.S.A.
KXL Pipeline (U.S.)
2700 Post Oak Blvd.,
Suite 400
Houston, TX 77056

Mail – Canada
KXL Pipeline (Canada)
450 – 1st Street SW
Calgary, Alberta
Canada T2P 5H1

Visit the KXL website.

Interested in becoming a KXL vendor? Complete our Vendor Registration Form.

Shipper information
To apply as a KXL Shipper, please fill out our Shipper Status application package. 

Mailing address: c/o TransCanada
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

1.866.372.1601
(Canada)

1.877.287.1782
(US)

Mailing address: c/o TransCanada
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

1.403.920.7859
(Marketing & Optimization)

1.800.608.7859
Toll-Free (North America)

1.403.216.2923
(Gas Control & Optimization Scheduling Hotline)

Mailing address: c/o TransCanada
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

1.403.920.5583
(Marketing & Optimization)

1.403.216.2923
(Gas Control & Optimization Scheduling Hotline)

Mailing address:
c/o TransCanada
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

1.403.920.2000 1.800.661.3805
Toll-Free (North America)

1.403.920.2200

GTN Gas Control:

1.832.320.5492

Mainline Volume Planning:

1.403.920.5500

PNGTS:

1.603.559.5500

TQM:

1.888.810.8800

ANR & GLGT Gas Control:

1.888.427.2875

Canadian power and eastern commercial operations:

1.508.871.1855

Ontario power contact:

1.416.869.2183

Power marketing west — Alberta
Mailing address:
c/o TransCanada Corp.
450 – 1 St. SW
Calgary, Alberta
Canada
T2P 5H1

Ken Kunz
Vice-President, Western Power:

1.403.920.6101

Western Power Marketing — Alberta

Ryan Laverty
Manager, Power Marketing, Western Power:

1.403.920.5616

Kelsey Johannson
Representative, Power Marketing, Western Power:

1.403.920.5956

Power trading & operations

Darren Angerman
Director, Power Trading & Operations:

1.403.920.5693

 

Conor Loewer
South West Trader, Western Power:

1.403.920.5036

 

Western generation development

Roy Schumacher
Director, Power Development West:

1.403.920.7088

TransCanada accepts applications from vendors looking to supply our projects. We seek out qualified local businesses for contracting and employment opportunities.

To be considered, please complete this form. Once your credentials have been established, you may be invited to bid on project work.

Meter requests and corporate websites

Columbia Meter Requests

Meter Request Process & User ID Request

Corporate Websites

TransCanada Corporation
TC PipeLines, LP
TransCanada Mexico
ColumbiaPipeInfo.com
Ethics Help Line
TCCustomerExpress.com
TCMAS.TransCanadaMexico.com
TCPlus.com
Youth Energy Safe I Sécuri Jeunes Énergie

Operations websites

Canada — Natural Gas

Gazoduc TQM I TQM Pipeline
Coastal GasLink Pipeline Project

United States — Natural Gas

ANR Pipeline Company
Bison Pipeline System
Great Lakes Gas Transmission
Gas Transmission Northwest
Iroquois Gas Transmission System
North Baja Pipeline
Northern Border System
Portland Natural Gas Transmission System
Tuscarora Gas Transmission

Canada and United States — Oil & Liquids

Keystone XL Pipeline Project

Canada and United States — Power

Bruce Power
Cartier Énergie Éolienne I Cartier Wind Energy
Napanee Generating Station
Portlands Energy Centre